When you visit the Bentalls Santa's Grotto, their elves will welcome you, check your tickets, and lead you into the magical snowy forest - look out for the Elf-mobiles, and listen out for the dulcet tones of a very special singing reindeer! Next comes Santa’s Christmas Plate Factory where you can help the elves decorate a special ceramic plate that you will be able to take home, and leave out for Santa come Christmas Eve (don’t forget the mince pie - and a carrot for Rudolph). You now need to find the secret door taking you into Santa's workshop. Once in the workshop you'll find the elves busy at work building toy, and sorting Santa's letters - if you're very good you might be able to help them power the workshop using the Christmas Dynamo Machine. There's just enough time to snap an 'Elfie' in Santa's sleigh before the main event - your visit with Santa himself.
Fenwick’s Santa’s Grotto is a 45-minute magical experience for a group of up to six people running every day from Saturday 21 November to Christmas Eve. Priced at £9.50 for adults and children over the age of 2.
Find the Grotto Arrival Station on the 3rd Floor of Bentalls Toy Department.